Smart, Fast & Consumer-Centric Outage Handling for Modern Utilities
Our Outage Management System (OMS) is designed to help utility providers manage power outages with greater speed, accuracy, and transparency. By combining real-time data, intelligent automation, and multi-channel communication, OMS ensures seamless coordination—from fault detection to consumer updates.
Smart Fault Detection
AI-driven fault detection uses real-time RTDAS and SCADA data to quickly identify outages, helping utilities locate issues accurately and restore power with improved speed overall.
Unified Outage Connect
A seamless omni-channel platform allows consumers to report outages and receive live updates through mobile apps, IVRS, calls, social media, and chatbots.
Workforce Management
Asset Condition Monitoring: Continuously tracks the health of substations and transformers, detecting early signs of wear or potential failure to enable timely intervention.
Data-Driven Maintenance: The Asset Utilization Module leverages meter data to evaluate equipment performance and optimize preventive maintenance schedules.
Issue Reporting & Resolution: The Patrolling Module allows field officers to report network issues in real-time via a mobile app, generating “Network Tickets” for prompt resolution.
Predictive Maintenance Tools: Uses predictive models and photo documentation to anticipate equipment failures, reducing downtime and enhancing system reliability.
By integrating monitoring, analytics, and proactive maintenance, our system maximizes asset performance, minimizes unexpected breakdowns, and ensures the seamless operation of critical infrastructure.
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